Technical Analyst II

Holstein Association USA, Inc., located in Brattleboro, VT, is the world?s largest dairy cattle breed organization. We are currently seeking a talented Technical Analyst II to join our Information Services Team.

Job Purpose:
To ensure proper user support so as to drive accomplishment of business tasks. To apply technical expertise in one or more IT disciplines to support organizational needs.

Major Responsibilities:
Technical Support Responsibilities include:
• Train Help Desk personnel as needed
• Prioritize and schedule technical support needs to adhere to expected service levels
• Provide escalated user support as needed
• Provide on-call user support when necessary
• Analyze existing equipment and software to determine the need for patches, upgrades, and components to ensure an up-to-date system that is supportable
• Develop, discuss, and implement process improvements
• Maintain up-to-date knowledge and skills related to network and office technology
• Provide orientation and training to users as needed

Operations responsibilities include:
• Ensure morning opening and batch runs processed as scheduled
• Run mid-day batches and print jobs
• Run special on-demand scripts
• Ensure scheduler remains running throughout the day for order processing

Education and Experience:
• AS or BS in Information Technology, Computer Science, or related equivalent, preferred
• 2+ years of related experience and/or training, or equivalent combination of education and experience

Competencies:
• Excellent communication skills (listening, verbal, written)
• Excellent Microsoft Office experience
• Excellent ability to diagnose and resolve computer technical problems
• Excellent understanding of computer systems, mobile devices and other tech products
• Flexibility for on-call availability is required
• Very strong attention to detail
• Very strong ability to present information in an understandable way and respond to questions from within and outside the organization
• Strong organizational skills
• Strong time-management skills
• Strong ability to prioritize work
• Strong ability to work creatively and analytically in a problem-solving environment
• Strong ability to collaborate with others



As a valued team member, you will receive a competitive wage and a great benefit package including medical and dental insurance, a retirement savings plan, and paid time off. All set in a pleasant, professional working atmosphere. If you meet these qualifications, please forward a cover letter, resume, and references.

Human Resources
Holstein Association USA, Inc.
1 Holstein Place, PO Box 808                              Click Here to submit your resume online.
Brattleboro, VT 05302-0808

employment@holstein.com


Please note this job ad is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Holstein Association is an Equal Opportunity Employer and as such, complies with all federal, state, and local laws prohibiting discrimination, actual or perceived, based on race, creed, color, age, religion, alienage or national origin, ancestry, citizenship status, sexual orientation, genetics, protected veteran status, gender identity or expression or any other characteristics protected by law.

Customer Information Specialist

If you enjoy working with people in a fast-paced office environment, are highly organized and detail-oriented, and are good at problem solving and juggling multiple priorities, this position may be for you. Holstein Association USA is seeking a Customer Information Specialist. This position is an on-site position in our Ft. Atkinson, WI office.

Job Purpose:
Provide world-class service and support to Association members and customers by efficiently and effectively working in three closely related departments: Identification Services, Genetic Services and Customer Service. In addition, serve as an in-house sales and service representative for key customers.

Major Responsibilities:
Identification Services:
• Provide high quality service to Association members and customers through timely processing of animal identification applications, ownership transfers, and related transactions.
• Maintain a thorough knowledge of the full range of procedures for preparing and processing of animal identification applications received by mail, by electronic file, or by telephone.
• Maintain proficiency in the use of computer programs, including the Association?s database and order entry systems.
• Research, interpret, and utilize information acquired from the Association database, customers, and others to complete and verify applications submitted by customers.
• Maintain a high level of knowledge in proper animal identification policies and works closely with the processing and ordering of ear tags.
• Interpret and apply Association policy and bylaws to process work with a high level of integrity.
• Utilize communication and problem-solving skills when interacting with customers.
• Maintain a working knowledge of the Association?s products, programs, and pricing.

Genetic Services:
• Assist customers in ordering genomic tests.
• Maintain proficiency in the use of computer programs, including the Association?s database and order entry systems.
• Resolve questions for members and customers regarding genomic testing and parentage verification.
• Review and make appropriate decisions on registration applications that are pending due to genetic and quality assurance questions.
• Adhere to the policies and procedures relating to all quality assurance functions.
• Maintain a working knowledge of the Association?s products, programs, and pricing.

Customer Service:
• Answer incoming member and customer telephone calls and emails to provide support.
• Promote Association products and services as appropriate.
• Maintain an extensive working knowledge of Association products and services, policies, procedures, and pricing.
• Maintain proficiency in the use of computer programs, including the Association?s database and order entry systems.
• Keep detailed records as required to efficiently fulfill customer orders and requests for information.
• Liaise with other departments by obtaining information or forwarding requests to the appropriate department for order completion or question resolution.
• Provide support for the Association website, software applications and other online services.
• Work as a team member, assisting others as necessary to complete work in a timely manner, meet deadlines, and share the workload equitably.


Education and Experience:
• AS or BS in Dairy Science, Animal Science, or related field, preferred
• 2 years of related experience, preferred (preference given to dairy/agriculture industry experience)

Competencies:
• Excellent interpersonal skills
• Excellent customer service skills
• Excellent communication skills (verbal, written, listening)
• Strong problem-solving skills
• Strong organizational and time management skills
• Strong computer proficiency, including Microsoft Office applications
• Very detail oriented
• Flexibility to work independently or in a team environment
• Ability to travel periodically


As a valued Holstein Association team member, you will receive a competitive wage, a robust benefit package, and a fast-paced work environment. If you meet these qualifications, please forward your cover letter and resume to:

Human Resources
Holstein Association USA, Inc.
1 Holstein Place, PO Box 808                              Click Here to submit your resume online.
Brattleboro, VT 05302-0808

employment@holstein.com


Please note this job ad is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Holstein Association is an Equal Opportunity Employer and as such, complies with all federal, state, and local laws prohibiting discrimination, actual or perceived, based on race, creed, color, age, religion, alienage or national origin, ancestry, citizenship status, sexual orientation, genetics, protected veteran status, gender identity or expression or any other characteristics protected by law.

Regional Sales Representative

Holstein Association USA, Inc., the world’s largest dairy cattle breed organization, is a dynamic, innovative, growing organization located in Brattleboro, Vermont. We are currently seeking talented Regional Sales Representatives for various U.S. territories.

Job Purpose:
To promote and sell Holstein Association USA products and services to current and prospective customers to drive the achievement of annual sales and revenue goals.

Major Responsibilities:
1. Present, promote, and sell all Holstein Association products/services to achieve and exceed territory sales goals.
2. Develop and implement strategies and territory action plans to meet established sales goals.
3. Maintain and continue building solid working relationships with existing clients to ensure world-class service and to identify new sales opportunities.
4. Generate leads and quickly build a good rapport with potential new customers.
5. Enhance the knowledge level about Holstein Association services within the industry by attending/participating in sales, shows, member meetings, seminars, trade shows, and conferences where enthusiastic and professional education and promotion can be accomplished.
6. Develops a network of industry contacts within assigned territory in order to remain up to date on industry developments and obtain new business prospects.
7. Provide feedback to managers and other staff on ways to increase the usefulness and value of our current menu of services and offer ideas for new services.
8. Support all Holstein Association staff by giving field assistance when appropriate and maintaining a professional team attitude while professionally addressing criticism of operations and/or other staff.
9. Work to continually develop and strengthen personal marketing abilities by constantly upgrading computer skills, staying on the leading edge of Association software and prominent dairy management software, learning new selling techniques, and setting aside time to read and stay current on Holstein and industry topics.
10. Provide all business reports and expenses in a timely and complete manner.

Education and Experience:
BS in Dairy Science, Animal Science or related field, preferred
• 3 - 5 years sales experience
• 3 - 5 years experience/knowledge of dairy cattle management, genetics, and registered Holstein business

The Regional Sales Representative will receive a competitive salary and benefits package. If you meet or exceed these qualifications, please forward your cover letter and resume to:

Human Resources
Holstein Association USA, Inc.
1 Holstein Place, PO Box 808                              Click Here to submit your resume online.
Brattleboro, VT 05302-0808

employment@holstein.com


Please note this job ad is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Holstein Association is an Equal Opportunity Employer and as such, complies with all federal, state, and local laws prohibiting discrimination, actual or perceived, based on race, creed, color, age, religion, alienage or national origin, ancestry, citizenship status, sexual orientation, genetics, protected veteran status, gender identity or expression or any other characteristics protected by law.

Sr. Database Administrator

Holstein Association USA, Inc., the world’s largest dairy cattle breed organization, is a dynamic, innovative, growing organization in Brattleboro, Vermont. We are currently seeking a Sr. Database Administrator to join our Information Services Team. This position will be located in our Brattleboro, VT headquarters.

Job Purpose:
Sr DBA is responsible for creating, maintaining, and managing the organizations database platforms. They also provide strategic guidance for data warehouse operations, enhancements, and upgrades.

Major Responsibilities:
Facilitates the development cycle and database environment of the analysts and programmers to ensure the success of the applications by:
• Establishing, maintaining, and supporting the database testing environment
• Analyzing and resolving software and database problems
• Leading in the establishment, administration, and enforcement of database standards
and procedures
• Ensuring the quality of the data dictionaries
• Moving the completed and tested applications to the production environment
• Reviewing and recommending possible tools or methods to assist the developers.
• Designs, plans, and implements changes to the database environment
• Making recommendations for improvements to the database environment through changes in database architecture, software and/or procedures
• Developing detailed installation and implementation plans for all DBA projects.
• Providing and implementing the requisite back-up and recovery processes
• Teaming with developers and users in logical database design
• Developing physical database structure based on data and growth estimates
• Creating guidelines for tuning the design
Ensures the ability to access and utilize the Association’s databases to provide timely and accurate information to the employees and customers by:
• Establishing, maintaining, and supporting the production database environment
• Solving access and efficiency/response problems
• Analyzing and enhancing the database performance techniques and implementation
• Coordinating the off-hour technical support for the systems & programming and computer
operations staff
• Coordinating and projecting needs for the hardware and software required for database access and implementing database-related changes
• Establishing test-to-production migration procedures to ensure the integrity and quality
of applications.


Education and Experience:
• BS in related field, or equivalent in work experience
• 8+ years of related experience
Competencies:
• Excellent working knowledge of Informix database systems
• Excellent working knowledge of Postgres database systems
• Excellent communication skills (verbal, written, listening, etc.)
• Excellent time management skills and ability to juggle multiple priorities
• Excellent interpersonal skills
• Experience on Linux platforms.
• Resourceful and skilled in analyzing and solving problems
• Ability to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals and realize value
• Ability to contribute to the creation of an environment that facilitates high performance and motivates individuals to work collaboratively as a team
• Understanding of systems and technical architectures
• Working knowledge of front-end technologies such as HTML, XHTML, XML, XSLT, CSS,
JavaScript a plus
• Working knowledge of MVC architecture and Struts, Spring MVC and JSF Frameworks a plus
• Ability to juggle multiple priorities
• Ability to work creatively and analytically in a problem-solving environment
• Ability to listen patiently and learn from others
• Ability to enthusiastically embrace new challenges
• Ability to be self-motivated with a strong work ethic
• Demonstrated willingness to teach and help others
• Demonstrated positive attitude and demeanor
• Adaptable and flexible to changing priorities


The Sr. Database Administrator will receive a competitive salary and benefits package. If you meet or exceed these qualifications, please forward your cover letter and resume to:

Human Resources
Holstein Association USA, Inc.
1 Holstein Place, PO Box 808                              Click Here to submit your resume online.
Brattleboro, VT 05302-0808

employment@holstein.com

Please note this job ad is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Holstein Association is an Equal Opportunity Employer and as such, complies with all federal, state, and local laws prohibiting discrimination, actual or perceived, based on race, creed, color, age, religion, alienage or national origin, ancestry, citizenship status, sexual orientation, genetics, protected veteran status, gender identity or expression or any other characteristics protected by law.

FULL STACK JAVA+JAVASCRIPT DEVELOPER

Holstein Association USA, Inc., the world’s largest dairy cattle breed organization, is a dynamic, innovative, growing organization located in Brattleboro, Vermont. We are currently seeking a Java Developer to join our Information Services Team.

The Java Developer is responsible for analyzing user specifications and requirements that reflect the business needs and delivering high-quality software solutions to meet those business needs. This individual must assist in design, develop, test, maintain and modify software programs according to specifications, verifying logic, perform necessary debugging, and writing related documentation.

The ideal candidate will have a Bachelor's degree in a related field or equivalent work experience; and a minimum of 5+ years of related experience.

Extensive experience in Java and the Spring Boot Framework (Most Importantly RESTful web services, Spring Data (JDBC/JPA). Knowledge of the Spring MVC and Spring Cloud framework is a bonus).

Have a very strong understanding of Relational Database Systems (Informix, Postgres), document stores (Mongo, Elasticsearch) and message brokers (RabbitMQ, ActiveMQ).

Candidate will need to utilize Linux platforms (RHEL/Atomic) and containerized systems (Docker, Rancher, Kubernetes/Cattle) while developing, building, and deploying applications.

Candidate will be asked to maintain existing legacy java infrastructure while implementing new projects in modern frameworks so a working knowledge of J2EE/JEE, Struts, Tomcat, HTTPD Gentoo, Ubuntu are a real bonus.

Candidate must have the ability to contribute to a high-performing, motivated workgroup by applying excellent interpersonal and collaborations skills to achieve project goals and realize value. Must have excellent verbal and written communication skills and time management skills.

As a valued team member, you will receive a competitive wage and a great benefit package including medical and dental insurance, a retirement savings plan, and paid time off. All set in a pleasant, professional working atmosphere. If you meet these qualifications, please forward a cover letter, resume, and references to:

Human Resources
Holstein Association USA, Inc.
1 Holstein Place, PO Box 808                              Click Here to submit your resume online.
Brattleboro, VT 05302-0808

employment@holstein.com


Please note this job ad is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The Holstein Association is an Equal Opportunity Employer and as such, complies with all federal, state, and local laws prohibiting discrimination, actual or perceived, based on race, creed, color, age, religion, alienage or national origin, ancestry, citizenship status, sexual orientation, genetics, protected veteran status, gender identity or expression or any other characteristics protected by law.